Player Accounts - Frequently Asked Questions

You may wish to consider activating our 'Instant Hand History' feature, should you wish to immediately review your hands. Play chips are also for practice, so if you have won a lot of play chips, you are obviously doing well at the tables. For the last two nights I have been asked to opdate Pokerstarts. Using this feature you will be able to see a hand history from within the software. Lucky for me I was playing a time tournament and had gained chips so I came out with a fair payout they already paid me. Is anything known if they are attacked dDoS or have they just messed up their servers? That same server also caught here in Brazil so far not returned already makes 40 minutes really this is bad for the image of the Poker stars And now they reimburse our starters I was in some sit gos and tournaments mateuspoker.

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Was trying to play the CC freeroll on Stars today Now it reopened again but connection is lost every few seconds again Not possible to play as the connection will not last for even one hand That same server also caught here in Brazil so far not returned already makes 40 minutes really this is bad for the image of the Poker stars And now they reimburse our starters I was in some sit gos and tournaments mateuspoker.

Seems to be back to "normal" now Just got donked with 8 4 vs. For those wondering what will happen if tourney is cancelled see below. Tournament Cancellation If we have to cancel a tournament for any reason, we make a concerted effort to compensate players in the fairest and most equitable way possible.

There are three different possible compensation methods, depending on the exact circumstances and timing of the cancellation. Which method is applied is the sole discretion of the tournament Management. Rollback In this case, we are "rolling back" the tournament as if it never happened - if you were registered for the tournament, you get your buy-in and fees including rebuys, add-ons, and knockout entry if any refunded.

Also, the buy-in is refunded in exactly the same format with which you bought in. The other two scenarios are called "Roll Forward. Roll Forward No Players in the Money If a tournament is cancelled and we do a "roll forward" before the players are in the money, we refund each remaining player his tournament fee and knockout bounty if appropriate , and then divide up the prize pool based on the following formula: Suppose at the time of cancellation there were players remaining, and your chip count was 37, The total chips in play were , Prize pool to be divided equally: Roll Forward Players are in the Money When a tournament is cancelled, and players have already reached the money, we refund each remaining player his tournament fee and knockout bounty if appropriate , and then divide up the prize pool based on the following formula: Each player receives the minimum prize not yet awarded at the time of cancellation The remainder of the award pool distributed is distributed proportionally according to the chip count Here's an example: When the tournament was cancelled, there were 15 players remaining, and your chip count was 37, Of course, if you placed in the money before the tournament was cancelled, you keep that money.

Particularly if one player stays connected while the other player does not, the first player can effectively win the tournament while the second player is disconnected. Fine Print If a tournament with a guaranteed prize pool is cancelled, we will refund only the total buy-ins, not the guaranteed amount. If a tournament with Fixed or Team Pro bounties is cancelled, we will refund only the regular prize pool and knockout pool if applicable , not the Fixed or Team Pro bounties.

Tournaments which award tickets, satellite entries, or material prizes in addition to cash will only include the cash in the refund amount. Non-cash prizes will not be included in the roll forward or rollback equation.

We reserve the right to alter cancellation payouts or to alter this policy. Originally Posted by kraemer. Up your game with free cardschat membership. Something is wrong with the pokerstars connection. November 18th, , Guys i am unable to sign into my pokerstars account. When i tried to sign in it displays a message saying "no local object". Cannot figure out what is causing this. Does anyone else currently experiencing this issue or is it just myself??

Yeay, same here, I thought they freeze my account. The DNS is a database that maps a web address—like Bovada. It appears that Comcast has deliberately blocked access to Bovada. LV from its DNS , although mixed reports from players—some on Comcast reportedly have no issues, players on other ISPs also report problems—make it hard to identify the root of the issue.

The slow propagation of DNS systems can cause further confusions. Players have also reported problems logging in to the desktop client, indicating that gaming servers have also been blocked. The workaround suggested by Bovada involves changing the DNS which players use to access the internet.

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